What is the usual turnaround time?
Turnaround is typically two weeks, depending on the item’s complexity and materials. Timing is confirmed during your consultation.
Do you accept rush orders?
Orders needed within one week are considered rush orders. Availability and rush fees are quoted individually based on the design, materials and requested completion date.
What if I need design revisions?
Your order includes one digital mockup and one complimentary revision. Additional minor revisions, such as wording, color or spacing adjustments, are $5 each. Significant design changes or a new design direction are quoted separately.
Can I make changes after approving my design?
Changes can be requested before physical production begins. Any additional charges will be confirmed with you before the changes are made.
What should I check before approving my design?
Please double-check your design before approving. Customers are responsible for checking all names, spelling, dates, wording and other details in the digital mockup. If a replacement is needed because of an error in the customer-approved design, it will be charged at the normal price.
How do pickup and delivery work?
Local pickup is available on Long Island, NY. Timing and location are arranged privately during your consultation. If plans change, contact us to reschedule.
Delivery may be available within Suffolk County for an additional fee, depending on distance and availability. Details are confirmed during your consultation.
Can I cancel my order?
Your deposit is refundable if physical production has not started and materials have not been purchased specifically for your order. If your digital mockup has already been created, a $5 mockup fee will be deducted from the deposit refund.